I need help registering for classes
To register for a class, please click the title name for each class. If you are not redirected, please contact us for technical support.
Why do I need a pre-consultation for an exercise class?
Safety is our primary consideration in all programming at InspireHealth. In order for us to ensure a safe environment in movement-based group classes, it is a requirement that all participants in our exercise and yoga classes (except yoga nidra) have a consultation with an Exercise Therapist at InspireHealth prior to attending a group class. This provides us with the information to ensure that our group programs can be safe for everyone participating, especially when we are not in the same room as you.
If you have not had an Exercise Therapy consultation at InspireHealth in the last two months, or have not been attending exercise classes at InspireHealth in the last two months, please click here to book a one-on-one consultation or call us at 1-888-734-7125 prior to registering for classes.
I registered, but nothing happened.
Please check your spam/junk folder and make sure to add firstname.lastname@example.org to your safe sender’s list. We also recommend using Google Chrome or Firefox for a better experience. If you still haven’t received an email, please contact us by sending an email to email@example.com or calling 1-888-734-7125.
The meeting link is not taking me to TELUS to get into the class:
A more direct path of opening TELUS is to copy and paste the meeting ID, type in your name, and paste the password you were sent into your TELUS Business Connect Meetings app, rather than clicking the link you were sent.
TELUS Business Connect Meetings
Starting February 1st, we will be introducing a new video conferencing platform. When you sign up for class, you will no longer receive a Zoom link. You will now receive a TELUS Meeting link.
The TELUS platform uses the same interface as Zoom, so if you have joined us for a class previously, you will notice that the controls are the same.
To join the classes, click the link in the email we send you using a computer, smartphone, or tablet. On your computer, this will bring up a dialog letting you download and install TELUS Business Connect Meetings, then send you to the Join a Meeting screen.
We recommend downloading the TELUS Meetings app on your computer and join the class or your appointment by entering the Meeting ID.
To join from your mobile or tablet, download TELUS Business Connect Meetings from the iTunes App Store or Google Play. Then, click or tap ‘Join’ in the Meetings app, and type in the Meeting ID and your name.
Having technical issues?
Here are a few suggestions to troubleshoot your device:
- During your class, unplug other devices in your home so you have a clearer flow of Internet. TELUS is fantastic but connection quality depends on your WiFi, number of devices, electric appliances, etc. It’s common to experience some lag, distortion etc.
- Delete any app that you have downloaded.
- For Android or Chromebook, try downloading the TELUS Business Connect Meeting app from the Google Play Store. It looks like this:
- Once you download it, restart your device. When you open the app again, a window like this should appear:
- Click ‘Join a Meeting’ and you will be able to join by entering the class’ Meeting ID.
If your audio is not working, try the following:
Make sure your volume is all the way up and that you have speakers and a mic.
Click Join Audio either on your screen or the lower left corner:
Once the Join with Computer Audio window comes up, make sure to check the box to automatically connect, and click Join with Computer Audio:
If you need to further adjust your settings, or you still can’t hear or be heard, click the arrow next to the Mute button and make sure you have the correct mic and speaker selected:
In addition, if you are using a cell phone, you may dial in and listen to the audio on the phone by calling 1-855-959-9009 from your phone and entering your meeting ID, at any time.
If you are using a landline and want to listen to the audio on the phone, please call us at 604-734-7125 and we will provide you with the numeric code for your meeting.
If your Meetings app is showing up in another language:
On a PC, go down to the very bottom right of the computer screen where the time is, click the little UP arrow, then right click the Meetings icon and you can set the language. The program will restart.